Automation
Workflow Automation
Live
Scheduling Automation Saves 20 Hours Weekly
A rapidly growing home services company was spending 20+ hours per week manually scheduling appointments and sending customer updates. We automated their scheduling and communication workflows. We built an automated scheduling system that pulled availability from tech calendars, optimized routes, and automatically sent appointment confirmations, reminders, and updates via SMS. Customers received real-time tech en-route notifications. The system integrated with their existing CRM and accounting software.
Next.js
PostgreSQL
Twilio
Google Calendar API
Salesforce API
Screenshots
Customer Booking Interface
Self-service booking interface that reduced phone call volume by 40%
Case Study
Overview
A rapidly growing home services company was spending 20+ hours per week manually scheduling appointments and sending customer updates. We automated their scheduling and communication workflows.
The Challenge
As the company grew from 5 to 15 technicians, manual scheduling became unsustainable. The operations team spent entire days playing Tetris with calendars, sending confirmation texts, and handling reschedules. Customer satisfaction suffered due to delayed communication.
The Solution
We built an automated scheduling system that pulled availability from tech calendars, optimized routes, and automatically sent appointment confirmations, reminders, and updates via SMS. Customers received real-time tech en-route notifications. The system integrated with their existing CRM and accounting software.
Results
20 hours/week
Admin Time Saved
Operations team freed up for growth activities
+25 points
Customer Satisfaction
NPS improved from 42 to 67
3x increase
Same-Day Bookings
Real-time availability increased utilization
60% reduction
No-Show Rate
Automated reminders reduced missed appointments
“
We were drowning in scheduling logistics. This automation gave us our time back and made our customers happier. It paid for itself in 6 weeks.
David Martinez
Owner & CEO
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