AI Voice Agent Platform
A multi-tenant voice agent platform for businesses that miss calls. Handles inbound and outbound telephony over Twilio with real-time AI conversation, knowledge retrieval over the business's own documents, and tool calls into CRM and calendar systems.
Overview
A configurable AI voice agent platform covering inbound and outbound calls, with per-tenant agent behavior, retrieval over business knowledge, and a chat-first operations interface.
The Challenge
Small operations lose revenue to unanswered calls, and generic answering services cannot book a job, check a calendar, or answer a question about the business.
The Solution
Twilio handles the telephony layer while the agent runtime manages real-time conversation, retrieval-augmented answers from the tenant's own knowledge base, and tool integrations into CRM and calendar systems. Compliance guardrails constrain what an agent is permitted to say and do.
Results
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