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Maintenance Portal Cuts Response Time by 70%
A warehouse operator was managing equipment maintenance through email and phone calls, leading to slow response times and poor accountability. We built a maintenance request portal with automated routing and KPI tracking. We created a maintenance request portal that allowed warehouse staff to submit requests with photos, automatic prioritization by equipment type, and real-time status tracking. The maintenance team got a dashboard showing all open requests, SLA timers, and performance metrics. The system sent automated notifications and escalations.
React
Node.js
MongoDB
Twilio
AWS
Screenshots
Mobile Request Submission
Warehouse staff can report issues in under 30 seconds using their smartphones
Case Study
Overview
A warehouse operator was managing equipment maintenance through email and phone calls, leading to slow response times and poor accountability. We built a maintenance request portal with automated routing and KPI tracking.
The Challenge
Equipment breakdowns were reported via email or phone calls to a shared inbox. Requests were frequently lost, response times averaged 8+ hours, and there was no way to track maintenance history or performance. The lack of accountability was causing costly downtime.
The Solution
We created a maintenance request portal that allowed warehouse staff to submit requests with photos, automatic prioritization by equipment type, and real-time status tracking. The maintenance team got a dashboard showing all open requests, SLA timers, and performance metrics. The system sent automated notifications and escalations.
Results
70% faster
Average Response Time
From 8 hours to 2.4 hours average
Zero
Lost Requests
Complete tracking and accountability
35% reduction
Equipment Downtime
Faster response reduced downtime costs
Improved
Maintenance Planning
Historical data enabled preventive maintenance
“
The portal transformed our maintenance operations. We now have full visibility, accountability, and the data we need to prevent issues before they happen.
Sarah Johnson
Warehouse Operations Director
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